TERMS AND CONDITIONS OF USE

In force as of 13/11/2020

ARTICLE 1 - Scope of application

These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("the Customer"), wishing to acquire the products offered for sale ("the Products") by the Seller on the website https://logisdecordes.com/.

The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the https://logisdecordes.com/ website, which the Customer is required to read before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are subject to availability, as specified when the order is placed.

These GTC are accessible at any time on the website https://logisdecordes.com/ and shall prevail over any other document.

The Customer declares that he/she has read these GTC and has accepted them by ticking the box provided for this purpose before placing an order online at https://logisdecordes.com/.

In the absence of proof to the contrary, the data recorded in the Seller's computer system shall constitute proof of all transactions concluded with the Customer.

The Seller's contact details are as follows

LOGIS DE CORDES

ARTICLE 2 - Prices

The Products are supplied at the prices in force on the website https://logisdecordes.com/, at the time the order is registered by the Seller.

Prices are expressed in Euros and include all taxes.

The prices take into account any discounts that may be granted by the Seller on the https://logisdecordes.com/ website.

These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside of the period of validity, to modify the prices at any time.

The prices do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 3 - Orders

It is the Customer's responsibility to select the Products he/she wishes to order on the https://logisdecordes.com/ website, according to the following procedures:

The Customer chooses one or more Products and the desired quantities of each Product and adds them to his/her virtual basket. He can then click on the "Shopping cart" icon and view a summary of his virtual shopping cart and access the details of his virtual shopping cart. He can then delete one or more Products if he wishes and modify the quantity of each Product. They can also view the total price of the items in the basket and an estimate of the delivery costs. The Customer must then enter their personal information. To do so, he can either log in to his account if he has already created one previously, or create an account by entering his name, first name and a password, or just enter his name and first name if he does not wish to create an account. If they do not connect to an existing account, the Customer must tick the box "I have read and accept the data protection policy". The Customer will then be able to enter their billing address and delivery address. The customer can then choose a delivery method and, if they wish, leave a message about their order. The total amount of the order is updated according to the delivery method chosen. The customer can then choose a payment method and must tick the box "I have read the general terms and conditions of sale and agree to them without reservation" before being able to confirm the order. Once the order has been confirmed by the customer, he/she must enter the payment details according to the chosen payment method.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any error.

Any order placed on the https://logisdecordes.com/ website constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer may follow the progress of his order on the site.

ARTICLE 3 Bis - Customer area - Account

The Customer may create an account (personal space).

To do so, he/she must register by filling in the form that will be offered to him/her at the time of his/her order and undertakes to provide sincere and accurate information concerning his/her civil status and contact details, in particular his/her email address.

The Customer is responsible for updating the information provided. It is specified to him that he can modify them by connecting to his account.

To access his personal space and order history, the Customer must identify himself using his email address and the password he has defined, which is strictly personal. As such, the Customer shall refrain from disclosing it. Otherwise, the Customer shall remain solely responsible for the use made of it.

The Customer may also request to be removed from the list via the contact form available on the site at https://logisdecordes.com/nous-contacter or by sending an email to: sales@logisdecordes.com. This will be effective within a reasonable time.

In the event of non-compliance with the general terms and conditions of sale and/or use, the site https://logisdecordes.com/ will have the possibility of suspending or even closing a customer's account after formal notice has been sent by electronic means and remained without effect.

Any deletion of an account, for whatever reason, will result in the pure and simple deletion of all personal information of the Customer.

The Seller shall not be held liable for any event due to force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance.

The creation of an account requires the Customer to tick a dedicated box expressing acceptance of the personal data protection policy described in Article 9 of these GTC.

ARTICLE 4 - Terms of payment

The price is paid by secure payment, according to the following methods:

 - payment by credit card

 - payment via a Paypal account

The price is payable in full by the Customer on the day the order is placed.

The payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions on the https://logisdecordes.com/ website.

Payments made by the Customer shall not be considered final until the Seller has actually collected the sums due.

The Seller shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full in accordance with the above conditions.

ARTICLE 5 - Deliveries

The Products ordered by the Customer will be delivered in Metropolitan France.

Deliveries are made within an average of 2 to 5 working days (Monday to Friday, except public holidays) from receipt of the order at the address indicated by the Customer when placing the order on the site.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in the case of special circumstances or the unavailability of one or more Products, the Products ordered will be delivered in a single delivery.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time limits specified above.

If the Products ordered have not been delivered within 30 days from the validation of the order, for any other reason than force majeure or the fact of the Customer, the sale may be cancelled at the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest in the fourteen days which follow the date of denunciation of the contract, with the exclusion of any compensation or retention.

Deliveries are made by an independent carrier to the address given by the Customer at the time of ordering and to which the carrier has easy access.

When the Customer has himself/herself called upon a carrier that he/she chooses, delivery shall be deemed to have taken place as soon as the Products ordered have been handed over by the Seller to the carrier who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Seller in the event of a failure to deliver the goods transported.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs related thereto shall be subject to specific additional invoicing, based on an estimate previously accepted in writing by the Customer.

The Customer is required to check the condition of the products delivered. The Customer has a period of 5 days from the date of delivery to make complaints via the contact form available on the site at https://logisdecordes.com//nous-contacter or by email to sales@logisdecordes.com, accompanied by all the relevant supporting documents (notably photos). After this period and if these formalities are not respected, the Products will be deemed to be in conformity and free of any apparent defect and no claim will be validly accepted by the Seller.

The Seller shall reimburse or replace, as soon as possible and at its own expense, the Products delivered for which the lack of conformity or the apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these GTC.

The transfer of the risks of loss and deterioration relating thereto shall only be carried out at the time when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk, except when the Customer has chosen the carrier. In this respect, the risks are transferred at the time of handing over the goods to the carrier.

ARTICLE 6 - Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - Right of withdrawal

According to the terms of Article L221-18 of the Consumer Code "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone canvassing or off-premises, without having to give reasons for his decision or to bear any costs other than those provided for in Articles L. 221-23 to L. 221-25. The period referred to in the first paragraph shall run from the day of: 1. the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4; 2. receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal as from the conclusion of the contract. In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or pieces, the delivery of which is staggered over a defined period, the period shall run from the receipt of the last good or lot or piece. In the case of contracts providing for regular delivery of goods over a defined period of time, the period shall run from the time of receipt of the first good.

The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the site or any other unambiguous statement expressing the desire to withdraw and in particular by mail addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the GTC.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not accepted.

The cost of returning the Products will be borne by the Customer.

The exchange (subject to availability) or refund will be made within 14 days of the Seller receiving the Products returned by the Customer under the conditions set out in this article.

ARTICLE 8 - Seller's liability - Guarantees

the legal guarantee of conformity, for defective, damaged or damaged Products or not corresponding to the order,

the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,

Provisions relating to legal guarantees

Article L217-4 of the Consumer Code

"The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility."

Article L217-5 of the Consumer Code

"The good is in conformity with the contract:

1° If it is fit for the purpose usually expected of a similar good and, where applicable :

- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model ;

- if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter."

Article L217-12 of the Consumer Code

"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods."

Article 1641 of the Civil Code.

"The seller is bound by the guarantee for hidden defects in the item sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them."

Article 1648 paragraph 1 of the Civil Code

"The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect."

Article L217-16 of the Consumer Code.

"When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the duration of the guarantee that remained to run. This period shall run from the date of the buyer's request for service or from the date the goods in question are made available for repair, if this is after the request for service.

In order to assert his rights, the Customer must inform the Seller, in writing (e-mail or letter), of the non-conformity of the Products or of the existence of hidden defects from the moment of their discovery.

The Seller shall refund, replace or repair the Products or parts under warranty that are found to be non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of receipts.

Refunds, replacements or repairs of Products deemed to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of the Seller's finding of the non-conformity or hidden defect. This refund may be made by bank transfer or cheque.

The Seller shall not be held liable in the following cases

non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,

in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.

The photographs and graphics presented on the site are not contractual and shall not engage the responsibility of the Seller.

The Seller's guarantee is, in any case, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

ARTICLE 9 - Personal data

The personal data protection policy is available here: https://logisdecordes.com//content/6-politique-de-protection-des-donnees-personnelles.

ARTICLE 11 - Applicable law - Language

These GTC and the operations arising from them are governed by and subject to French law.

These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 12 - Disputes

For any complaint, please contact the customer service department at the Seller's postal or e-mail address indicated in ARTICLE 1 of these GTC.

The Customer is informed that he may in any case have recourse to conventional mediation with the existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

In this case, the designated mediator is the company Vivons Mieux Ensemble.

The consumer may refer the matter to the mediator :

• online, at the address https://www.mediation-vivons-mieux-ensemble.fr
• by fax at: 09 56 43 04 09 
• by post:Mediation - let's live better together 465 avenue de la Libération 54000 NANCY

The documents to be sent by the consumer to the mediator are:

• a copy of all the documents in his possession,
• a copy of the complaint letter sent to the professional in an attempt to resolve the dispute,
• a summary of the facts.

The Customer is also informed that he may also have recourse to the Online Dispute Resolution platform (RLL): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes arising from the purchase and sale operations concluded in application of these GTC and which have not been settled amicably by the seller or by mediation, shall be submitted to the competent courts under the conditions of common law.

ANNEX I

Withdrawal form

Date ______________________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://logisdecordes.com/, except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.